BPO/ Call Centre

wi-tribe Contact Centre is a state of the art facility serving the B2C requirements. It is located in Islamabad, the capital city of Pakistan. The contact centre serves the business through the following channels

- Voice

- Non Voice

Infrastructure

- Secure entry: Biometric entry to ensure unauthorized access and secure customer information

- Huddle room for one on one counseling/coaching

- Lab for hands-on training

- Call Library for playback and agent grooming

- Break out room with Table Tennis and Foose-ball

- Tea/Coffee corner

- Fire and safety equipment installed and trained for emergency evacuations

- Alternative location for emergency evacuation to ensure uninterrupted services

- Cafeteria

- Dedicated training facility equipped with multimedia

- Climate control indoor temperature

- wi-tribe is equipped with the state of the art IT solutions like Cisco IPCC and Oracle CRM

- wi-tribe is equipped with extensive backup capabilities with full redundancies 24x7

- Being an Internet Service Provider, wi-tribe has uninterrupted and unlimited internet capacity

- wi-tribe has state of the art branded desktop and laptop machines scalable to many folds in a short span of time

- To ensure high quality and enhanced customer experience, wi-tribe uses branded head gears from Plantronics and similar brands

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Internet Connectivity

Uninterrupted dedicated link available through

- Wi-Fi

- LAN

Corporate Setting

- Live Workstations

- Floor with

- Different angles

- Gender diversity

- Wallboard

- Testing Lab

- Breakout room

- Huddle Room

- Breakout room

- Cafeteria

- Training

- Core Team

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Reach out to us by emailing us at customercare@wi-tribe.pk with subject line "BPO".