BPO/ Call Centre
wi-tribe Contact Centre is a state of the art facility serving the B2C requirements. It is located in Islamabad, the capital city of Pakistan. The contact centre serves the business through the following channels
– Voice
– Non Voice
Infrastructure
– Secure entry: Biometric entry to ensure unauthorized access and secure customer information
– Huddle room for one on one counseling/coaching
– Lab for hands-on training
– Call Library for playback and agent grooming
– Break out room with Table Tennis and Foose-ball
– Tea/Coffee corner
– Fire and safety equipment installed and trained for emergency evacuations
– Alternative location for emergency evacuation to ensure uninterrupted services
– Cafeteria
– Dedicated training facility equipped with multimedia
– Climate control indoor temperature
– wi-tribe is equipped with the state of the art IT solutions like Cisco IPCC and Oracle CRM
– wi-tribe is equipped with extensive backup capabilities with full redundancies 24×7
– Being an Internet Service Provider, wi-tribe has uninterrupted and unlimited internet capacity
– wi-tribe has state of the art branded desktop and laptop machines scalable to many folds in a short span of time
– To ensure high quality and enhanced customer experience, wi-tribe uses branded head gears from Plantronics and similar brands
Internet Connectivity
Uninterrupted dedicated link available through
– Wi-Fi
– LAN
Corporate Setting
– Live Workstations
– Floor with
– Different angles
– Gender diversity
– Wallboard
– Testing Lab
– Breakout room
– Huddle Room
– Breakout room
– Cafeteria
– Training
– Core Team
Reach out to us by emailing us at [email protected] with subject line “BPO”.