BPO/ Call Centre

wi-tribe Contact Centre is a state of the art facility serving the B2C requirements. It is located in Islamabad, the capital city of Pakistan. The contact centre serves the business through the following channels

– Voice

– Non Voice

Infrastructure

– Secure entry: Biometric entry to ensure unauthorized access and secure customer information

– Huddle room for one on one counseling/coaching

– Lab for hands-on training

– Call Library for playback and agent grooming

– Break out room with Table Tennis and Foose-ball

– Tea/Coffee corner

– Fire and safety equipment installed and trained for emergency evacuations

– Alternative location for emergency evacuation to ensure uninterrupted services

– Cafeteria

– Dedicated training facility equipped with multimedia

– Climate control indoor temperature

– wi-tribe is equipped with the state of the art IT solutions like Cisco IPCC and Oracle CRM

– wi-tribe is equipped with extensive backup capabilities with full redundancies 24×7

– Being an Internet Service Provider, wi-tribe has uninterrupted and unlimited internet capacity

– wi-tribe has state of the art branded desktop and laptop machines scalable to many folds in a short span of time

– To ensure high quality and enhanced customer experience, wi-tribe uses branded head gears from Plantronics and similar brands

2

Internet Connectivity

Uninterrupted dedicated link available through

– Wi-Fi

– LAN

Corporate Setting

– Live Workstations

– Floor with

– Different angles

– Gender diversity

– Wallboard

– Testing Lab

– Breakout room

– Huddle Room

– Breakout room

– Cafeteria

– Training

– Core Team

1

Reach out to us by emailing us at customercare@wi-tribe.pk with subject line “BPO”.