FAQs

Answer: wi-tribe provides broadband service in 4 major cities of Pakistan.

Answer: wi-tribe’s services are currently being offered in Islamabad, Rawalpindi, Lahore and Karachi with plans to expand to other cities in the future.

Answer: In case there is any problem in accessing wi-tribe’s broadband service, please email us on [email protected], talk to our agent with our ‘Live Chat’ feature, Live Chat operation timings “10 AM to 10 PM Mon through Sat”, Use our sms complaint service “Just type WTC and send it to 9143” or call our Contact Center on 111-187-423.

Answer: Our network has been specifically designed to provide high speed broadband, enabling wi-tribe to provide unparalleled service quality and coverage; keeping us one step ahead of competition and our latest technology of LTE-A 4.5G Speeds Packages makes us better then everyone as we are first in South Asia who have this technology.

Answer: In order to secure your Wi-Fi network, simply download your device’s user manual, which will guide you through the process. Simply click to select your device from the following list: LTE-A CAT4 |Motrola | Gemtek | Zyxel | Tenda W268R | Tenda N3 | MT-Link | Tenda N150

Answer: Yes, you can use your wi-tribe device in all cities of coverage across Pakistan. Please call us at 111-187-423 or visit your nearest care center along with your device for provisioning.

Answer:

3G Packages

Package upgrade/downgrade can be done once a month. In case of upgrade, the difference in your security deposit will be charged, payable in advance or added to your current month’s bill. In case of package downgrade, there will be no charge and no refund will be given.

LTE-A 4.5G Packages

Package upgrade/downgrade can be done once a month. In case of upgrade, the differential amount of both the Packages needs to be payable in advance. In case of package downgrade, a fixed charge of PKR.500/- (nonrefundable) will be applied which also needs to be paid in advance.

You can call our contact center on 111-187 423 or email us at [email protected] to upgrade/downgrade your service.

Answer: You can get your wi-tribe 3G services frozen for a minimum duration of 30 days (twice a service year) and a maximum duration of 60 days (once a service year). You will have to pay a fixed charge of Rs.100 per request for freezing your account (payable in advance or added to current month’s invoice). After the freezing period is over, the account will be activated automatically. You will have to clear all outstanding dues in order to freeze your account.

This option is however not available in wi-tribe`s LTE-A 4.5 service

Answer: For volume limited packages, e-mail and SMS alerts are sent on consumption of 50%, 75%, 90% and 100% of volume. For details on your account consumption, please log on to my wi-tribe.

Answer: You can pay your bill through the following modes:

• Cash: Payable at all Customer Care Centers
• Cheque: Payable to “wi-tribe Pakistan Limited”
• Credit/Debit Card
• wi-tribe Scratch cards: Through my.wi-tribe or SMS 9143 facility
• Easypaisa: At any easypaisa outlet in our cities of operation
• Drop box facility: Available at all Care Centers
• Home collection: You can call our helpline at 111-187-423 to request a home collection.
• Payment through Banks: You can pay your wi-tribe bill at various branches of Standard Chartered, KASB Bank, Bank Islami and Samba Bank. Click here for a list of all supported banks.
• Nadra e-Sahulat: At any Nadra e-Sahuat outlet in our cities of operation.
• UBL Omni: At any UBL Omni Dukaan outlet in our cities of operation
• Timepey: You can pay your bill by visiting your nearest Timepey shop.

Answer: wi-tribe offers various add-ons to enhance your internet experience. Please visit here for details.

1. logging into my wi-tribe (credit purchase*)
2. calling our Contact Centre at 111-187-423 (credit purchase*)
3. visiting a wi-tribe Customer Care Centre (advance cash payment)
4. talking to our agent with the ‘Live Chat’ feature
5. sending an SMS to 9143 in the following formats: 2GB(space)(Customer ID) or 5GB(space)(Customer ID)

*A credit purchase can only be made once a month, and has a maximum credit limit of Rs.300 only

Billing will remain the same.

After successful migration all customers will be assigned the same package as was in Qubee.

If the account has been migrated to wi-tribe network account will be closed and security can be refunded (if applicable) by wi-tribe care center.

Not in the migration phase.

No, for now we cannot shift them for LTE-A swapping.

Same as for wi-tribe customers, wizard.

All bank branches of Meezan, Dubai Islamic, Silk , Finca, apna bank and all 1Link ATMs, internet banking, wi-tribe service centers and authorized distributors, wi-tribe scratch cards and NADRA Kiosk.

No, wi-tribe has only acquired Qubee customers.

After migration to wi-tribe network only offers given by wi-tribe will be applicable.

If the account has been migrated to wi-tribe network complaint should be submitted to wi-tribe.

For now in the migration phase we are not allowing additional connections.

Packages along with MLR and volume will remain the same as in Qubee.

Not necessarily, Qubee devices will work on wi-tribe network after some required changes however if required wi-tribe team will inform you.

Same way as for wi-tribe customers.

After migration devices could be replaced from wi-tribe care centers.

After migration to wi-tribe network only offers given by wi-tribe will be applicable.

Please visit nearest wi-tribe care center.

We will install ODU to give services to them if still then services are not available then we will close the account.

Please contact Qubee customer care touch points.

Migration activity is taking place in phases and customers are being informed in parts accordingly.

Advance balances have been carried forward to wi-tribe network as well.

After successful migration all customers will be assigned the same package as was in Qubee.

After migration to wi-tribe network bills should be paid to wi-tribe.